Shipping and ReturnsGeneral Shipping Policy Shipping rates of $15.95 will be applied on all items shipped U.P.S. to the lower 48 states unless oversized or extra weight. These oversized and overweight items will be subject to an additional ground shipping fee of $75.00. Even with the additional shipping we have no handeling charges and still are significantly lower priced than all other retailers. See individual product description for more information. High priorty shipping service is available for an additional charge. All fixtures ship regular UPS. International Shipping Shipping outside of the continental United States to Hawaii, Alaska, Canada or Puerto Rico will most likely require an additional shipping charge. Estimated Shipping Time All products online are items "In Stock" and will typically ship from Denver, Colorado within 2 business days upon receipt of your order. These products are subject to on-site sale and availability and lead times are not guaranteed. Occassionally, items shown to be available get sold on-site, you will be sent an email notification that your item is on backorder, you then have the option to continue to wait for this item, cancel your order for a full refund, or select another item to order. Lighting Liquidators is not responsible for additional costs associated with shipping delays. Problems or Questions If there are further questions regarding our shipping policy, please do not hesitate to contact us. General return policy Lighting Liquidators will be pleased to return your purchase within 30 days of the receipt of your order for a refund less 15% restocking fee and initial shipping cost. All returns are processed through our merchant services provider Authorize.net Returned merchandise must be:
If you have any questions regarding this process, please contact us at our toll free number 1-877-366-3851. Products damaged in shipping or defective products Upon receiving your purchase, you have 2 weeks to inspect the merchandise and inform Lighting Liquidators of any manufacturing defects or damages that occured prior to delivery. We require that a photo of the damaged product be sent via internet/ fax or mail to determine extent of damage. Lighting Liquidators will repair or replace the damaged or defective goods for no additional cost if appropriate. However if a return is desired, restocking fees will apply. No exchanges or refunds will be provided if the customer fails to notify Lightng Liquidators of the damaged or defective merchandise within 2 weeks of receipt. Customer’s obligation when returning product Customer’s must pack products in the original box with sufficient packing material and clearly mark with the return merchandise number. It would benefit the customer to insure the package being returned. Merchandise damaged due to insufficient packing on the part of the custumer during return process will not be replaced or refunded. Products damaged during return shipping process In the case that the product is damaged during the return shipping process back to Lighting Liquidators, no refund or credit will be honored. Lighiting Liquidators will inform the the customer via email that the item(s) were received damaged, and will be held for up to 45 days. It is the customer’s responsibility to file a claim with the shiping company and notify Lighting Liquidators of the status of the damaged merchandise. If Lighting Liquidators does not obtain notification or confirmation from the customer before 45 days, the item will be deemed unsaleable. Refunds Refunds (less restocking fees) will be applied to the customer once the returned item has been received and inspected for damage. Shipping charges are not refundable unless the return is due to Lighting Liquidators error. Refunds will be issued in the same manner in which they were purchased and to the original credit card used. Items returned without the proper requirements (as mentioned above), or returned to the wrong location may delay or cancel the total refund. Billing and Credit Cards Credit Cards will be billed through Lightingliquidators.biz for the total amount of your purchase. If your order is cancelled or product is pre-sold, the customer will receive a credit to the card submitted within 2 business days from when the transaction is confirmed or cancelled. Problems or Questions If there are further questions regarding our shipping policy, please do not hesitate to contact us. |
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